FAQs

Can I rent a car for self-drive with an international driver’s license?

No, current laws in Vietnam forbid drivers without a Vietnamese driver from operating a motor vehicle.

Will my driver speak English?

Yes, all of our drivers can speak and understand English. If you encounter any communication problems, you can use your mobile phone provided by our driver to speak with one of our customer service agents or a manager.

How do you pick me up at the airport?

1. Inform us of your full name, flight no, arrival time, and name of the airport (your cell phone, if any).

2. After passing the Immigration counter and customs check, you will go out of the arrival terminal. At the Exit of arrival terminal, our staff or driver will hold the signboard with your details as the above information, meet and greet you then escort you to the parking or curb, bring you home, hotel, or the place you wish.

Does Saigon Budget Car Rental have a Lost & Found section?

Sometimes, the guest left behind their cell phones, CDs, sunglasses, and other personal items in our vehicles. In this case, please be sure to call our agent at the phone number listed on your rental agreement. We highly recommend that you report your lost item at your earliest convenience. While we can’t promise its return, we’ll do our best to find it.

Am I responsible for damages to the car?

On a chauffeur drive rental, our chauffeur is responsible for the car, not you

Can I use a credit card to get cash in Vietnam?

Yes, but it gets more difficult the further you are from the cities. Hanoi, Ho Chi Minh City, and other centers have ATMs that accept the main cards but only dispense local currency. Be warned that all credit card transactions in Vietnam are subject to a 3% surcharge (3.9% for Amex)

What about traveler’s cheques?

Traveler’s cheques and cash in any international currency can be changed at all major banks. Some hotels will accept travellers’ cheques.

What are the levels of commission for changing money in Vietnam?

All credit card transactions in Vietnam are subject to a surcharge. Charges for other transactions vary: we will supply full details on request. There is no commission on exchanging ‘hard’ currency.

Where can I change my currency into local currency?

At the airport, in banks, or in shops licensed to sell gold – exchange rates are very similar. Steer clear of street moneychangers – the exchange rate will be no better, and being given forged notes is a risk.

What if I have a lot of local currency left over when I leave?

You can change your local currency back to the currency you entered by showing the yellow customs slip that you were given on arrival. The amount you take out must be less than the original amount you brought in.

How long does it take from Tan Son Nhat Intl Airport to Ho Chi Minh City?

Ho Chi Minh City is just 08 kilometers away and takes 35 minutes from Tan Son Nhat International Airport. However, it might take less time or longer depending on traffic.

What kind of car will I get?

The cars depicted on the website are typical of the car you will be provided however similar makes or models may be supplied.

How do I contact my driver?

We will offer you our service information such as the driver’s name, his cell no. car’s plate. If you leave the car for some time to attend a meeting or go shopping, you can call directly to our driver to come and pick you up at the pre-arranged pick-up point.